September 1, 2020
Business Journals Leadership Trust members, including our CEO Joey Johnsen, often share their thoughts on best practices and how leaders across industries can effectively achieve excellence in business, deliver exceptional value to customers, and cultivate a highly effective workplace culture.
16 important steps to building a strong DEI initiative
As businesses and organizations strive for more diversity, they may be considering implementing diversity, equity and inclusion initiatives. As with any type of business initiative, your DEI program must come from a genuine desire to improve, and you need to have real strategies to achieve success.
“Invest in continued employee learning,” urges Johnsen, underscoring the critical role of professional development as the key to ensuring that “diversity, equity, and inclusion remain central to a company’s culture.”
Pointing to examples of learning and training programs facilitated by Zeevo Group on behalf of client organizations for members of their workforces, Johnsen explains that “providing employees and hiring managers with opportunities to educate themselves about biases, including unconscious ones, is essential to broadening the effectiveness of an organization’s leadership and support for an inclusive workplace.”
Delight customers with these 15 factors of excellent service
One of the most familiar adages in business states that “the customer is always right.” While that may not always be entirely true, every business should still aim to provide excellent service that delights its customers above all else.
Excellent service comes in many forms, but there are certain things you should always strive to get right if your business is to succeed.
“Frequent and transparent communication is key to the successful execution of Zeevo Group’s projects and ensuring that clients are always kept abreast of project progress. Our teams provide regular communications to clients with a detailed status by workstream, along with updates on notable project milestones, including decisions, risks, issues and escalations, and plans for upcoming weeks,” says Johnsen.
The Leadership Trust is a network of influential business leaders, experts, executives, and entrepreneurs who share their insights with our audience and is moderated nationally by the Business Journals.
About Zeevo Group LLC:
Zeevo Group LLC (“Zeevo”) provides business, finance and information technology consulting services and products to a broad range of clients representing such key industries as aircraft leasing, technology and consumer products. www.zeevogroup.com
Direct: +1 760 933 8607